Terms & Conditions
Purchases by persons under the age of 18 is not permitted in the EU where Easy Cigarettes is registered. You must be eighteen (18) years of age to purchase our products.
Easy Cigarettes will not sell our products to minors. Easy Cigarettes reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
The purchase of products from Easy Cigarettes is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights as a consumer.
Our policy is that we will not pass on any customer details we collect to any third party without your permission.
Shipping, Availibility, Refunds and Returns
Free postage & packaging for products are only available for orders as the website system provide this choice and BFPO. Customers in European & International locations will incur additional shipping costs.
Our full Shipping, Availability, Refunds and Returns policy can be read by clicking on the links provided.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences
To the extent allowed by the law, Easy Cigarettes shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:
for losses that were not foreseeable to both parties when the contract was made
for losses that were not caused by any breach on the part of Easy Cigarettes or their suppliers for business losses and/or losses to non consumers.
EasyCigarettes offers a 30 day Limited Warranty that strictly covers the original purchaser only under the following terms: USB charger, wall adaptor, car charger and batteries are warranted for a period of 30 days and may be repaired or replaced at our discretion, a maximum of 1 (one) time only.
Batteries are a consumable product and as such are warranted for 30 days from the date of purchase. Batteries are manufactured to the highest standard, but may fail or degrade over a period of time, especially if used incorrectly. The expected lifespan of an electronic cigarette battery is around 2-3 months or a maximum of 150 charge cycles or more where indicated, depending on usage. Replacement batteries may be purchased from the EasyCigarettes online store.
Atomisers/Cartomizers and e-Cigarette Rechargeable Batteries, although made to the highest quality are functional devices that may fail or degrade over a period of time, especially if in constant use (An Electric Cigarette Atomisers natural lifespan is around 14-40 days and Electronic Cigarette batteries have an expected lifespan of 2-3 months). These will however be covered under the 30 days warranty if purchased as part of a kit.
Atomizers /Cartomizers are consumable products and not covered under warranty due to the consumable nature of the product, and for health and hygiene purposes. If this item is received DOA (Dead on Arrival). you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a DOA item, the warranty will be invalid.
Refunds cannot be offered if any of the goods has been used due to health and hygiene reasons. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of the Goods and no refund will be offered.
· No refund can be offered on any used items.
· No Refund can be granted unless we are notified within 7 days after purchase .
· We cannot provide a refund if the product is damaged and this was not reported upon receipt within 7 days.
· We may refuse the right to a refund if we have provided you with replacement parts.
Refilling disposable cartomizers with any substance may damage the automatic battery and will invalidate your warranty.
We always recommend you hold supplies of extra Atomisers and Electronic Cigarette Batteries so that your vaping experience is not interrupted.
Our Electronic Cigarette Batteries contain micro-electronic circuitry and micro-processors, users should store and handle these items with special care. We advise Electronic Cigarette users not to store their E-Cigarettes with metallic or magnetized objects or electronic transmitting devices, like keys and mobile phones, therefore extending their lifespan of functional use.
30 Day Limited Warranty
Batteries and accessories are covered by a 30 day warranty. The faulty item needs to be returned to EasyCigarettes within 7 days of reporting the fault by mail and include your order number. Any faulty item returned to us will be tested prior to sending a replacement. Please allow 14 days for a replacement to be issued. Where faulty items are found to be damaged due to the Buyer's negligence, the Buyer will be liable and no replacement will be offered.
For your safety and comfort, all products are only designed to be used with our parts. If any cartridge or liquid is used, that is not specifically made for the device; this warranty becomes immediately null and void. The Warranty excludes defects arising from accidental damage, misuse, inadequate maintenance, improper charging or use of alternative charging adaptors, or unauthorized modifications including the use of e-liquid substances.
Always read and follow the instructions provided. Do not return a product to the sales merchant you have purchased your EasyCigarettes product from without first contacting us. Please use the Contact Us form on our website providing us with your order number and a brief description of your fault.
Customer Services will troubleshoot your issue and e-mail you with instructions on how to fix the problem or provide you with information on how to return the product for testing.
All returned products are subject to testing prior to sending any replacement. Please allow 14 days for a replacement to be issued.
We will repair or replace (with a new or reconditioned part) components that are faulty at our discretion.
Please ensure that all returns are adequately labelled and packaged as we cannot return items lost in the post or damaged due to insufficient packaging.
Payment is due before goods are despatched unless a credit account has been authorised by Easy Cigarettes in which case payment is due 14 days from date of invoicing. Easy Cigarettes reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards.
Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by Easy Cigarettes without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery and credit card charges are additional.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 4 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which Easy Cigarettes and the customer hereby submit.
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by Easy Cigarettes. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).